what are the uses and advantages and disadvantages of e-commerce?
E-commerce provides many new ways for businesses and consumers to communicate and conduct business. There are a number of advantages and disadvantages of conducting business in this manner.
E-commerce advantages:
•Being able to conduct business 24 x 7 x 365 .
•Access the global marketplace .
•Speed.
•Market space.
•Opportunity to reduce costs.
•Computer platform-independent.
•Efficient applications development environment.
•Allowing customer self service and 'customer outsourcing'.
•Stepping beyond borders to a global view.
E-commerce disadvantages and constraints
Some disadvantages and constraints of e-commerce include the following.
•Time for delivery of physical products .
•Physical product, supplier & delivery uncertainty .
•Perishable goods .
•Limited and selected sensory information.
•Returning goods.
•Privacy, security, payment, identity, contract.
•Defined services & the unexpected .
E-commerce is an effective means for managing the transaction of known and established services, that is, things that are everyday. It is not suitable for dealing with the new or unexpected. Such requests need human intervention to investigate and resolve.
•Personal service .
•Size and number of transactions.
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